Refund policy

Returns

Our return window is 30 days from purchase. After 30 days, we can’t offer a refund or exchange.

To qualify for a return:

• Your item must be unused and in the same condition you received it.
• It must be in its original packaging.
• You must provide a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Non-Returnable Items

The following items cannot be returned:

• Items marked Final Sale
• Gift cards

Other discounted items remain eligible for return within 30 days, subject to the conditions above.

Partial Refunds

Partial refunds may be granted for:

• Items that are not in their original condition, are damaged or are missing parts for reasons not due to our error
• Items returned more than 30 days after delivery

Refunds

Once we receive and inspect your return, we’ll email you to confirm receipt and let you know whether your refund is approved.

Approved refunds are credited to your credit card or original payment method. Processing times vary.

• Original shipping charges are not refundable.
• We provide a return shipping label and deduct its $7 cost from your refund. You do not need to purchase separate return postage when using our label.

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again.
• Contact your credit card company. It may take time for the refund to appear.
• Contact your bank. Processing times can delay the posting of a refund.
• If you’ve completed these steps and still haven’t received it, email info@iconicarizona.com.

Exchanges

We only replace defective or damaged items.

To exchange an item for the same product, email info@iconicarizona.com and send your item to:

2050 E Finley St
Gilbert, AZ 85296

Gift Returns

If the item was marked as a gift when purchased and shipped directly to you:

• You’ll receive gift credit for the value of your return.
• A gift certificate will be mailed to you once the returned item is received.

If the item wasn’t marked as a gift, or the gift giver had it shipped to themselves first, the refund goes to the gift giver.

Return Shipping

We provide a return shipping label and deduct its $7 cost from your refund. You do not need to purchase separate return postage when using our label.

Mail your return to:

2050 E Finley St
Gilbert, AZ 85296

• Exchange delivery times vary depending on your location.
• For items valued over $75, consider a trackable shipping service or shipping insurance. We can’t guarantee receipt of your returned item.